Customer help
- Paiement avec carte de crédit/débit
Les options de carte de crédit/debit disponibles sont énumérées ci-dessous.
Cette transaction est fortement sécurisée et cryptée parBande.
Veuillez noter quenotre magasinne recueille pas votre numéro de carte de crédit ou de débit ou de renseignements personnels lorsque vous effectuez un paiement. Pour toute question concernant vos transactions sur notre site, veuillez consulter votre banque émettrice de cartes pour obtenir des renseignements.
Vous utilisez également Apple Pay si vous utilisez des appareils Apple.
- Payer avec Paypal
Lors de la commande avec PayPal, vous serez redirigé vers la page de paiement PayPal où vous pourrez confirmer votre paiement en vous connectant avec votre nom d'utilisateur et votre mot de passe PayPal.
Vous pouvez toujours vérifier même sans compte PayPal. Pour ce faire, veuillez cliquer sur « Payer avec la carte de débit/crédit » dans la page de paiement PayPal et vous serez redirigé vers une page sécurisée où vous pourrez entrer vos informations de carte de crédit ou effectuer votre paiement en toute sécurité via PayPal.
Nous acceptons les paiements sous forme de Visa, MasterCard, Discover et PayPal uniquement. Nous n'accepterons aucune autre forme de paiement que celles énumérées ci-dessus. Toutes les informations sensibles envoyées entre votre ordinateur et les systèmes PayPal sont automatiquement cryptées, garantissant que vos informations restent privées.
Temps de traitement
Nous sommes une entreprise d'impression à la demande donc s'il vous plaît permettre3 à 5 jours ouvrables de traitementen fonction du type de produit et de notre volume actuel avant l'expédition de votre commande. Il faut du temps pour que nos moutons microfibre-polyester nous lainent pour produire des produits sur mesure incroyables qui vous conviennent
Les commandes passées pendant les jours fériés et les fins de semaine seront traitées dans les jours ouvrables suivants.
Veuillez noter que la livraison des commandes avec plus d'un article peut être expédiée à différentes dates selon la disponibilité du stock.
EXPLOITATION STANDARD
Temps d'expédition pour la commande:
- Normalement, il faut 5-15 jours ouvrables pour livrer le colis aux États-Unis.
- Pour les clients d'autres pays, veuillez prévoir 15-20 jours ouvrables de temps d'expédition.
Vous pouvez créer un compte lors de la commande, ainsi que directement sur la page « Mon compte ».
Pour modifier votre adresse de livraison, veuillez nous contacter dès que possible et nous vous aiderons à vous assurer que vous recevrez votre commande à la bonne adresse.
Dès que votre commande est expédiée, vous recevrez un email de confirmation avec votre numéro de suivi.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
